Magic Vac Quality Since 1987

0
0
Subtotal: $0.00
No products in the basket.
0
0
Subtotal: $0.00
No products in the basket.
0
0
Subtotal: $0.00
No products in the basket.

Payment and Refund

Payment Details:

  • This website supports a variety of payment methods, including credit card (VISA, MASTER, UnionPay), Paypal and Atome payment.
  • This website accepts the above payment methods. When a customer places an order, the customer authorizes us to pay the customer's designated credit card for the amount of the goods at the time of our acceptance of the customer's order and declares to us that the customer is authorized to make payment. Title to the merchandise will not pass to the customer until payment has been received.
  • If the site cancels an order and the customer has made any payment, we will refund the customer any amount deducted by us in the payment instrument used by the customer for payment. The customer agrees and accepts that we do not need to make any compensation for customer dissatisfaction
  • We use third party payment services to conduct online transactions. When the customer places an order, the customer agrees and accepts that, subject to its terms and conditions, the customer's credit card information will be collected, processed and retained by us and the payment service provider. The customer agrees and accepts that the customer is solely and solely responsible for any losses incurred or incurred by the customer in the conduct of credit card transactions, and in no event shall we be liable for any such loss in whole or in part.
  • We will use all reasonable commercial efforts to display accurate and up-to-date prices on our website. If we have mistakenly underpriced an item and we have notified you of this prior to dispatching the item to the customer, we will not be responsible for delivering the item to you at the price listed.

Refunds and Exchanges:

  • If you need to exchange or refund due to product quality problems, or the product is not what you ordered, or the delivered quantity is incorrect, please contact the customer service department of this website within 3 days from the date of receipt of confirmation or together with Email the relevant order number and relevant product photos to service@magicvac.com.hk. We will carry out the return and exchange process for you, and the customer will be responsible for the return shipping cost (if any) of such defective products. However, the returned product must meet the following conditions:
  1. The product is unused and in the condition as originally sold, together with all parts and accessories supplied with the goods, including instructions, certificates, labels, markings, consumables, bags and boxes
  2. The packaging of the product must be in the condition in which it was delivered to the customer
  3. Gifts are non-replaceable and non-refundable
  4. An order can only be returned and exchanged once.
  5. Items with non-quality problems will not be returned or exchanged.
  • Once the order is confirmed and paid successfully, the order can be cancelled before receiving the [Order Shipment Notice]. If the item has already been shipped, no changes or cancellations will be accepted.
  • The stock availability of goods is displayed online and will be updated regularly. However, it should not be relied upon as a definitive statement that the item the customer intends to purchase is actually in stock.
  • If both parties agree to return or exchange the goods due to quality problems, please bring valid documents and goods that meet the return and exchange standards to the original purchaser of Lai Shing Hong (International) Trading Co., Ltd. for self-return and exchange.
  • If the customer finds that the specified product size is not satisfactory or suitable for installation:
  1. Before shipment, we may, at our discretion, replace the product model or brand of the product for the customer;
  2. After delivery and the product package has not been opened, we can change the product model or brand of the product at our discretion, but the customer needs to pay the difference in the price of the product, shipping and 30% of the price of the product as an administrative fee and handling fee;
  3. After delivery and the product packaging has been opened, the return guarantee does not apply
  • In case of any disputes, Sui Sang Hong (International) Trading Co., Ltd. reserves the right of final decision.

Refund Procedure:

  • For all returns and exchanges, customers must contact our customer service department by email (email: service@magicvac.com.hk) within 3 days of receipt of the goods
  • The order number, product name, relevant photos and the reason for the return or exchange are provided in the email, so that we can follow up and record.
  • After mutual discussion and our agreement, you will receive a confirmation email notification. The customer must return the goods together with the confirmation email to us for inspection within 7 days from the date of the confirmation email.
  • Upon receipt of the returned item, the company will inspect the returned item.
    • Replacement: If we find any quality problems, we will arrange to replace the same item with a new one for you.
    • Returns: When it is confirmed that the packaging is undamaged and the item is unused, we will arrange for a refund.
  • If the customer sends the product by express, the express tracking number must be emailed to service@magicvac.com.hk on the same day for follow-up. Please pay sufficient freight. If the freight is insufficient, the warehouse has the right to refuse to accept the goods, and you will be responsible for the additional costs incurred. The goods belong to the customer until we receive them. We will not be liable for any loss or damage to the item during shipping.
  • Generally, we will complete the relevant refund within 30 days of receiving your returned goods, and we will refund the full amount and refund the payment method used to purchase the goods.
Shopping Cart